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FAQs

1.

How do I find what I'm looking for?

In order to find particular book-set of a school, simply search for your school and you will find the details of books and notebooks as per your school’s requirement. If your school is not listed with us just leave us your query our executives will get back to you in 4 working hours.

2.

Do I need to be registered to buy?

Yes registration is required to purchase on the schoolybooks.com™ online store.

3.

How do I add a product to my basket?

To add a product to your basket, simply click the Add to basket button located beside the book image. This will automatically add the book to your basket.

4.

How can I see what’s in my basket?

You can view the contents of your basket at any time by clicking on the "Your Cart" link located at the top right of each page.

5.

How do I request to have my books covered?

View your basket by clicking on "Your Cart". From the cart menu you can press the button to request to have you books covered. The number of covers are dynamically calculated based on the books in your order.

Please Note: By default only books and workbooks are covered. Copies and exam papers are not covered by default. Where a book consists of a "pack", the system will automatically include the appropriate number of covers for the elements in the pack. eg: Textbook & Workbook Packs.

6.

How do I remove an item from my basket?

If you have added a book to your basket and no longer wish to purchase it, simply access your basket and click the remove button next to the item you do not wish to purchase. This will automatically delete this product from your basket.

7.

How can I pay for my order?

schoolybooks.com™ accepts only cash or card on delivery. Once you are satisfied after checking your courier only then you need to pay via cash or Credit/debit card on delivery. All prices are displayed and charged in Rupees.

8.

How can I see what’s in my basket?

You can view the contents of your basket at any time by clicking on the "Your Cart" link located at the top right of each page.

9.

How can I contact schoolybooks.com™ customer service?

If you require help using our service or require further information, please do not hesitate to contact us.

General Enquires: info@schoolybooks.com™


Sales Enquires: sales@schoolybooks.com™
Customer Care: customercare@schoolybooks.com™
Customer Returns: returns@schoolybooks.com™
Our Customer Care No’s:- 9098828950 / 8817285799 / 9098280341 / 8817971766

Office Address: 377, Alok Nagar,
Opposite Karnataka Vidya Niketan School,
Indore (M.P.) 452001


Delivery Center: 377, Alok Nagar,
Opposite Karnataka Vidya Niketan School,
Kanadia Road, Indore (M.P.) 452001

10.

What is the delivery fee?

Zero on orders above Rs. 900/- On orders below Rs. 900/- delivery charge of Rs. 40 will be charged

11.

How quickly will I receive my order?

We will dispatch your order to you as soon as possible, so long as it is in stock. Currently typical delivery times are 10-12 working days for India. Feel free to query your order at any stage. On occasions where a new book has not yet been printed or a current release is waiting for more copies to be printed we may automatically split your order.

12.

How do I change or cancel an order?

You can change or cancel an order any time before delivery. For queries about an order, contact us at orders@schoolybooks.com™. After this point you may consider returning items to us.

13.

Can I return a product that I no longer want?

If a product is defective in any way, please return it within 20 days and we will either deliver a new one to you, or refund you the cost of the product. Please don't forget to include your order reference number. The cost of carriage for returns will be borne by us.

14.

I have received item(s) that I did not order, what should I do?

On rare occasions an incorrect product may be dispatched in an order. In this event, please contact us at orders@schoolybooks.com™ and we will arrange to have the item(s) collected from you and swap/dispatch the correct items if required. Please do not send these items to returns, as we will not be able to reimburse the cost of carriage.

15.

Is all the information I give confidential?

Yes. All information provided to schoolybooks.com™ will only be used by schoolybooks.com™. We will not sell your information to anyone else and all information is encrypted on our secure server to prevent any unauthorized persons gaining access.

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